Frequently Asked Questions

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All my kids need help.  Can I refer them all?

  • We believe that parents/legal guardians have the best understanding regarding their children’s needs.  Clifford Beers Clinic will assess multiple children from a household and determine what is clinically appropriate for the children.  When coming for Open Access with multiple children please plan to be here as early as possible and for at least two hours — multiple assessments take longer.
  • You can opt to start with services for one child and then speak with your child’s clinician about family therapy which could include the sibling.  You can also opt to come one day with one child and come back another day with another child.

I do not have Medicaid/HUSKY Insurance.  Can I pay a sliding scale fee?

  • If insurance is a question, families should call our Triage Department (203-772-1270, then press 3).  Our triage staff can assess services needed and get insurance authorization from our Billing Department. Families with high deductibles and out-of-network commercial insurance will be referred to in-network providers.
  • If you have no insurance we can help you apply for Medicaid, if applicable.
  • Currently, we do not offer a sliding scale fee, but under certain circumstances arrangements can be made with the Billing Department.

My child is on medication and has run out.  What do I do?

  • We do not prescribe medication until after a client has completed the intake process, and from that point there is usually a wait time of about two weeks.
  • Families should contact the last prescriber/physician for medication refills.

I work for DCF.  Do I need to attend the Open Access intake for a child I am serving?

  • Yes.  It is the policy of the Clinic that if a child is in DCF custody, the actual DCF worker assigned to the child must attend the intake.  It is our expectation that the foster parent will be involved and attend the second session, but he or she is welcome to attend the first.

What happens during the Open Access intake?

  • Intakes are an evaluation to see if the child and family can be served appropriately by the Clinic (it is not a guarantee of services).
  • Families will initially meet with an Admission Counselor to complete initial paperwork and assessments if it has not already been completed (or, click this link for printable forms you can download and complete prior to your visit; for the forms in Spanish, click here).
  • Case Management and Family Advocacy are available during our Open Access hours (if there is need for other resources).
  • Most families meet with a Clinic Intake Clinician for about an hour.

What do I need to bring for the Open Access intake?

  • Your child
  • Parent/legal guardian of child
  • Your child’s insurance card
  • Your child’s Social Security card
  • Any records that might be useful (custody paperwork, school records, IEPs, evaluations, etc.)

What if CBC is not the right place for my child?

  • Clifford Beers Clinic staff work with families to make appropriate referrals.

Where do I go for my Open Access intake?

  • All Intakes occur at 93 Edwards Street, New Haven, CT.
  • Intakes do not happen in any other Clifford Beers Clinic location.

The Open Access intake time is really inconvenient.  Are there other options?

  • Unfortunately, we have specific times blocked for intakes, and we ask that you make arrangements to be here during those times.  Our hope is that we offer enough variation so that you can pick the day/time that works best for you. We can give you a note for work or school.  Once your child begins treatment, hopefully you can negotiate a more convenient time to be seen for care.