Get Help

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Attn: New Haven Residents — With cold weather here, be aware of these warming areas. Please make those in need aware of this resource.










Depending on your situation, help is available for your child by dialing one of three phone numbers.  Those situations are:

Life threatening

Call 9-1-1.  Do not hesitate.  9-1-1 operates 24 hours a day, every day of the year.

Examples of life-threatening situations include those where:

  • medical attention is needed
  • police intervention is needed
  • weapons are involved
  • restraint is needed to keep others from danger



Call 2-1-1.  Calling 2-1-1 means you need emergency, on-site care, and someone will be dispatched to your location.

Examples of crisis situations include:

  • a significant safety issue
  • threats of suicide
  • harming self or others
  • uncontrollable tantrum behavior
  • destruction to property (at school or home)
  • posing a risk to others

2-1-1 is Connecticut’s free hotline and callers are connected to knowledgeable, multilingual staff for information and to obtain help.  2-1-1 operates 24 hours a day, every day of the year.  TDD access is available.

2-1-1 is supported by the State of Connecticut and Connecticut United Ways.


Services needed (not a crisis)

Call 203-772-1270. Press 3 for English. Presione el numero 1 para Español.

Examples of services needed (not a crisis) include:

  • depression
  • loss of a loved one
  • low self-esteem
  • social awkwardness
  • abuse and neglect

During this initial phone call you will discuss your situation with a Clinic staffer.  If our services meet your needs, we can offer you an appointment for your child within two weeks.

Additional information about your first Clinic visit and what to expect can be found by clicking here for answers to frequently asked questions.