Clifford Beers is here for you, even if we can't be with you.

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In order to prevent the spread of COVID-19 (coronavirus) our physical locations are closed as of March 17th until further notice.  During these unprecedented times we have shifted to telehealth so we can still provide services to our children and families. We can now offer you and your family the ability to:

  • Connect with your clinician via phone call or video call using Webex

  • Connect with your psychiatrist via phone call or video call using Webex

  • Sign your confidential forms digitally with our safe and secure system


Below are responses to Frequently Asked Questions (FAQs) about telehealth services provided by Clifford Beers during the COVID-19 crisis:

Is Clifford Beers still accepting new clients?


Yes. We are always here for you, even virtually.  Even if you have never been to us before, please reach out and we will discuss with you how to begin your telehealth services to best help you, your child, and your family.


How do I start using telehealth/virtual services?


Typically paperwork is required to begin any form of medical treatment, but during the COVID-19 crisis, state Medicaid has waived this requirement.  To begin receiving services virtually, all we need is your verbal consent.  You may opt out of telehealth services at any time.


What can I expect during a telehealth video call with my clinician?


At the start of each session you and your clinician will:

  • Verify your name and the name/credentials of clinician 

  • Verify your address

  • Discuss the closest emergency facility available to you, even if you are out of state 

  • Verify the name and address of your emergency contact 

  • Confirm the location you are in during your video call is safe and private


Then, we can begin the session!


To use my services/contact my clinician, do I have to use video, or can I just call?

This varies from service to service; it is best to contact your clinician to confirm.  Audio only communication is permitted for certain services if you are already a client with us, including psychotherapy services, medication management, evaluation and management services, such as psychiatric diagnostic evaluation. The following services cannot be provided audio only and video is required at this time according to government regulations:

  • Group Therapy (Including Multi-Family Group and Adult Day Treatment

  • Autism Spectrum Disorder (ASD) Services

  • Physical Therapy/Occupational Therapy/Speech and Language Pathology


Are there any physical location/room requirements concerning where telehealth services are provided? 


All video calls where you are receiving telehealth services must be done in a private room where others cannot hear you.  Your medical information is private and confidential - just like a doctor’s office, conversations should be kept between you and your clinician.  You are welcome to use earbuds or headphones during your call.


Do clients under the age of 18 need to have someone with them? 


Yes. If the client is a minor, a legal guardian must be present for services to the same extent as would be required for in-person sessions


What happens if there is an emergency during my telehealth video call?


Stay on the video call if possible and contact your emergency contact.  Call 911 if it is an emergency.


Can I still be prescribed medication with telehealth services?


Yes. All of our clinicians and psychiatrists must comply with federal and state regulations concerning the prescribing of controlled substances during telehealth sessions.


Does my insurance cover telehealth?


Many insurances are shifting to cover telehealth during this unprecedented time.  If you have questions about our coverage, please call us at (203) 772-1270 and press ‘6’ for our Billing Department.

This FAQ is based on the Connecticut Medical Assistance Program (CMAP) provider bulletins and other guidance documents posted on the CMAP website, as well as Clifford Beers’ Telehealth Policy and billing procedures.